This Privacy Policy explains how personal data is collected and used when you use our website. It also explains how we process any data that you supply to us on this website, for instance to request a quote or to use our online therapy services.

Wellbeing For Us is the Data Controller for any personal data that you supply to us as part of the services you are contracted to receive from us. As our client, you are our data subject.

Our address is:

Wellbeing For Us
Unit 8
7 Knyveton Road
Bournemouth
BH1 3QF

To contact us please email: enquiry@wellbeingforus.com

What personal data we collect:

The personal data collected depends on how you use our website. You can browse the site, you can fill in forms on the website to request information or quotes from us, or you can pay individually to sign up to the platform. The company website collects personal data to provide these services. We collect information about you when you instruct us to provide advice; visit our website; subscribe to our newsletters or to receive our publications; apply for employment with us; or engage in business dealings with us.

When you book an online appointment, you may disclose to Wellbeing For Us:

• Your full name
• Your contact details such as your email address, mobile number
• Date of birth and personal address if needed
• GP details and letter of referral if it is required
• Reason for referral it is required (brief description)
• Consent from you to make a third party referral for tier 2 and 3 referrals
• What you hope to gain through therapy and your personal situation 

*This information is to be held in a secure database and is only shared with the strictest consent in written format
by the user to be used for an emergency inter-professional referral to a third party outside of wellbeingforus.com to
safeguard the user.

What we do with your personal data:

When you visit our website, a record of your visit is made. This data includes your device’s IP address. That data is used completely anonymously, in order to determine the number of people who visit our website and the most frequently used sections of the site. This enables us to continually update and refine the site. If you use any forms on the website to send an email to us, a record will also be made of your email address and your telephone
number.

The following information sets out how we handle your personal data and our legal basis for doing so under GDPR
and the Data Protection Act 2018.

We may collect, hold, use and disclose the information collected to compile statistical data and to; maintain our database; develop/improve our website; respond to any email enquiries; notify you of any upcoming marketing, training or other events that you have opted in to; provide you with publications; manage quality control; manage systems administration and attend to compliance issues.

We will not use or disclose your personal information for any other purpose which is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, unless otherwise authorised, required or permitted under the laws of England and Wales. We do not sell your data to third parties.

However we may share with your permission in line with a personal mental health referral - a brief outlay of your situation with your consent to an organisation such as the NHS or other.

Will we disclose your data?

Personal data will only be disclosed on a confidential basis to external service providers so that they can provide services such as financial or administrative services in connection with the operation of our business; and to any person (where necessary) in connection with their services, such as law enforcement, regulatory authorities, partners or advisors; or to companies within the Peninsula Group in the UK.

The handling of these operations is governed by a data processing contract between us and our external service
provider, ensuring a commitment to the principals of the GDPR and the Data Protection Act 2018. We ensure external service providers are only authorised to use personal data for the limited purposes specified in our agreement with them.

How long we keep your personal data:

Personal data from our data subjects is retained in line with our data retention policy. Wellbeing For Us keeps most data for 7 years, which covers the 6 years by law in which we have to keep certain information for a minimum of 6 years plus the current year. Personal data that is no longer necessary to be kept under the company data retention policy will be deleted. Under the Group’s data retention policy, there are certain exemptions in relation to financial data and health data. A copy of the Group’s data retention policy can be made available upon request.

Your Rights:

You have the following rights in relation to personal data held on you by Wellbeing For Us:

• The right to be informed about how personal data is used - (this notice)
• The right to access a copy of personal data that we hold about you
• The right to rectification of any errors in personal data held
• The right to erasure of any personal data
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making including profiling

If you wish to learn more about these rights and how they operate, please look at the ICO’s website https://ico.org.uk/for-the-public/.

More guidance about raising a complaint with us is available on the ICO’s website https://ico.org.uk/for-the-public/raising-concerns/ and for raising a complaint with the ICO, more information is available on https://ico.org.uk/concerns/.

Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States and the transfer of the data to servers in the USA is governed by the EU-US Privacy Shield framework. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. More information about Google’s compliance with GDPR can be obtained from their website: https://privacy.google.com/businesses/compliance.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other sites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.